Online Messenger: Multi-Channel Information Delivery

In today’s networked world of the internet, the browser and e-mail are the ubiquitous software tools used for information exchange. Typically, each delivery “channel” is operated as a separate application with independent maintenance and support functions.

Through our work with client banks, OBS discovered that customers see value in information delivery flexibility and expect access to multiple channels for information delivery along with customizable output options. Additionally, bank support of multiple alternate channels requires a single platform to handle administration, support, audit and billing of users.

Online Banking Solutions (OBS) has developed a product package known as Online Messenger designed to provide integrated secure information exchange between the bank and its customers through any of seven (7) delivery channels: Web, Secure Email, Fax, TTY, Desktop Connection, Secure FTP and Cell Phone SMS messaging.

Features include:

• BAI Unattended File Delivery
• Balance Reports and Special Reports
• Positive Pay Reporting
• Controlled Disbursement Reporting
• SWIFT 940 Reporting
• Batch Wire Transfer
• Wire, ACH (NOC and Returns), Sweep Transaction Advices
• M-Secure File Transfer (file send and receive)
• Automated File Mapper for easy file reformatting
• Bank branded “Sunrise Report” for secure email delivery to business banking customers
• Notifications and Alerts of events including positive confirmations and processing failure alerts

Download a viewable schematic here.